REDUCE CALL

PROCESSING COSTS
BY 2-3 TIMED
with KVINT VIRTUAL Voice Assistant

What is KVINT -
Assistant?

KVINT is a telephone operator with human voice and artificial intellect, capable of taking place of a "live" operator on the telephone.

By managing hundreds of calls concurrently, voice robot can replace dozens of human operators, smooth-out peak traffic in the call center, and reduce personnel costs considerably.

24|7
Manages incoming and outgoing calls
200
Makes up to 200 calls a second
>100
Replaces 100 or more operators at the same time
1 mln.
Makes 1,000,000+ calls a day

Where are voice robots used?

Voice robots are effective wherever it is necessary to process a huge number of standard calls, both incoming and outgoing:

Advantages of KVINT Voice Assistant

01
Never Gets Tired
KVINT operates round the clock with no breaks and days off, is never sick and or asks for overtime premium.
02
1000 Operators in 1
Replaces hundreds of operators, withstands overloads of a large number of simultaneous incoming and outgoing calls.
03
Takes Care of Everything
Will not miss a single order, does not hold the line preventing your customers from getting through to you.
04
Call Reports
Generates complete call analytics. Provides for the call history in both audio and textual format.
05
Saves on the Payroll Budget
Saves on the payroll budget, taxes, sickness payments, personnel training. You save more than 3 million rubles annually by replacing 10 operators.
06
No Extra Charges
Voice-controlled robot neither needs a work place, nor occupies additional areas, nor wastes time on smoke brakes.
07
Easy Connection
No installation of additional equipment is required. All it takes is a quick connection to the cloud service.
08
Client Integration
KVINT integrates with the Customer’s voice menu. It can also be connected to the CRM system or the Client's infrastructure for data synchronization.

IMPROVE EFFICIENCY OF YOUR CALL CENTER

with KVINT VIRTUAL Voice Assistant

6 directions, which KVINT will cope with admirably:

01| 06
DEBT MANAGEMENT
Robot-collector can work at the following stages: precollection, early arrears, late arrears, restructuring, data updating. It does not just ring up the debtors, but holds a meaningful dialogue with them.
02| 06
TELEMARKETING AND CROSS-SALES
Robot-adviser can ring up your clients, suggest additional goods and services, provide important information and proposals
03| 06
CUSTOMER SERVICE
Robot assistant provides reference information, routes customer calls, processes the most typical customer requests, clarifies conditions of goods delivery.
04| 06
ACCEPTS APPLICATIONS AND CALLS
Virtual assistant is always there to accept an order, arrange an appointment with a doctor or consulting specialist, and inform of the cost of the services.
05| 06
MARKETING SURVEYS
Voice robot conducts a marketing survey in a matter of hours, assesses the quality of the services rendered, and interviews the customers on various subjects.
06| 06
HR-BOT
Voice robot helps ringing up the applicants, conducts screening survey, informs about open vacancy and employment conditions, schedules job interview, and sends collected information to the HR Department.

BY REPLACING LIVE OPERATOR WITH ARTIFICIAL INTELLIGENCE, WE HELP COMPANIES DISCOVER NEW WAYS OF SAVING MONEY

Listen Voice Robot Making a Call

Let Professional Communicate
with Your Clients

TECHICAL CAPABILITIES

KVINT is a cloud service based on neural networks, machine learning, and artificial intellect. It is easily integrated with the Customer's systems and offers vast functionality:
01| 09
Processing of Complete Phrases
Capable of understanding and processing not only single words, but complete phrases and statements
02| 09
Task-Oriented Dialogs
Development of various dialog scenarios for different tasks and goals
03| 09
Adjustment for Different Contexts
Voice robot can be further taught new highly specific vocabulary – rest assured that your robot understands the most specific words and phrases
04| 09
Convenient Dialog Designer
A handy graphic design application for dialog creation with no need for software engineers’ involvement
05| 09
Tone Adjustment
Speech synthesis with flexible voice and tone adjustment
06| 09
Individual Voice
Create individual synthetic voice for dealing with particular client – let your virtual operator speak as no one else.
07| 09
Gender Identification
Gender identification by voice improves flexibility in communication with clients
08| 09
Call Settings
Flexible adjustment of calls: by the time of call, number of redials, and period between connections
09| 09
Answering Device Detection
Detection of an answering device within a few seconds saves outgoing call traffic
01
02
03
04
05
06
07
08
09

How to Connect KVINT

01
STAGE 1
Stage 1.DEVELOPMENT
1 Signing of the agreement. Approval of the Statement of Work
2 Transcription and analysis of audio records, samples of “live conversations”
3 Approval of dialogue scripts
4 ASR (Automatic Speech Recognition) setting-up
5 Language pattern adjustment
6 Interactive dialog system teaching
02
STAGE 2
Stage 2.INTRODUCTION
1 Integration of the solution into the customer’s infrastructure
2 Connection to the Client's IP telephony, integration into the call processing chain, IVR
3 Commissioning of the solution in the test mode
4 Follow-on revision of the solution within the Statement of Work
03
STAGE 3
Stage 3.OPERATION
1 Putting the solution into operation
2 Technical support, dialogue tuning
3 Further teaching