REDUCE CALL
PROCESSING COSTSBY 2-3 TIMED
with KVINT VIRTUAL Voice Assistant
24|7
Manages incoming and outgoing calls
200
Makes up to 200 calls a second
>100
Replaces 100 or more operators at the same time
>1 mln.
Makes 1,000,000+ calls a day
Current clients and companies with which pilotprojects have been launched:
Let Professional Communicate
with Your Clients
with Your Clients
01
Never Gets Tired
KVINT operates round the clock with no breaks and days off, is never sick and or asks for
overtime premium.
02
1000 Operators in 1
Replaces hundreds of operators, withstands overloads of a large number of simultaneous
incoming and outgoing calls.
03
Takes Care of Everything
Will not miss a single order, does not hold the line preventing your customers from getting
through to you.
04
Call Reports
Generates complete call analytics. Provides for the call history in both audio and textual
format.
05
Saves on the Payroll Budget
Saves on the payroll budget, taxes, sickness payments, personnel training. You save more
than 3 million rubles annually by replacing 10 operators.
06
No Extra Charges
Voice-controlled robot neither needs a work place, nor occupies additional areas, nor wastes
time on smoke brakes.
07
Easy Connection
No installation of additional equipment is required. All it takes is a quick connection to
the cloud service.
08
Client Integration
KVINT integrates with the Customer’s voice menu. It can also be connected to the CRM system
or the Client's infrastructure for data synchronization.
with KVINT VIRTUAL Voice Assistant
01| 06
DEBT MANAGEMENT
Robot-collector can work at the following stages: precollection, early arrears, late
arrears, restructuring, data updating. It does not just ring up the debtors, but holds a
meaningful dialogue with them.
02| 06
TELEMARKETING AND CROSS-SALES
Robot-adviser can ring up your clients, suggest additional goods and services, provide
important information and proposals
03| 06
CUSTOMER SERVICE
Robot assistant provides reference information, routes customer calls, processes the
most typical customer requests, clarifies conditions of goods delivery.
04| 06
ACCEPTS APPLICATIONS AND CALLS
Virtual assistant is always there to accept an order, arrange an appointment with a
doctor or consulting specialist, and inform of the cost of the services.
05| 06
MARKETING SURVEYS
Voice robot conducts a marketing survey in a matter of hours, assesses the quality of
the services rendered, and interviews the customers on various subjects.
06| 06
HR-BOT
Voice robot helps ringing up the applicants, conducts screening survey, informs about
open vacancy and employment conditions, schedules job interview, and sends collected
information to the HR Department.
01
STAGE 1
Stage 1.DEVELOPMENT
| 1 | Signing of the agreement. Approval of the Statement of Work |
| 2 | Transcription and analysis of audio records, samples of “live conversations” |
| 3 | Approval of dialogue scripts |
| 4 | ASR (Automatic Speech Recognition) setting-up |
| 5 | Language pattern adjustment |
| 6 | Interactive dialog system teaching |
02
STAGE 2
Stage 2.INTRODUCTION
| 1 | Integration of the solution into the customer’s infrastructure |
| 2 | Connection to the Client's IP telephony, integration into the call processing chain, IVR |
| 3 | Commissioning of the solution in the test mode |
| 4 | Follow-on revision of the solution within the Statement of Work |
03
STAGE 3
Stage 3.OPERATION
| 1 | Putting the solution into operation |
| 2 | Technical support, dialogue tuning |
| 3 | Further teaching |