Virtual Conversational
Agent to Replace IVR
Power customer interaction with smart Voice AI to incentivize self-service, leave no client request unanswered and trim operational costs
How it works?
Kvint Conversational Agent classifies requests topic-wise and routes them respectively, while independently consulting clients and holding a meaningful conversation. What could be easier?
Step 1
The client voices their question in any form
Step 2
The Assistant understands the topic and the intent
Step 3
The assistant responds in
conversational manner
or
The Assistant routes the caller to the relevant skill group
Speaking to Voice AI is easy and satisfying
Kvint Virtual Voice Assistants cater to how you do business
On-Prem & On-Cloud
Benefit from Kvint cloud capacities, roll your Virtual Assistant out on-prem or enjoy a hybrid approach
Adjustable conversational scenarios
Create multi-level non-linear dialogues in Kvint Script Editor in a no-code interface
Unique voice for your brand
Apply the voice of your choice and make your brand leave a one-of-a-kind impression
Seamlessly integrated
Blend Virtual Assistants with your existing systems painlessly with Kvint API
Why Virtual Assistants? They are a win-win
They are quicker for clients…
Formulate your question freely and get an instant answer
Avoid listening to long and twisted IVRs
Клиенту не приходится повторять одну и ту же информацию разным операторам при переключении между ними
No need to repeat requests or be transferred among managers
Avoid call queues
…and a saver for business
Cut operational telephony costs by eliminating queues
Double down transfers between managers
Free up managers’ time by putting load on virtual assistant
Leave no call abandoned
Learn how you can streamline customer communications and reduce costs with Voice AI
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