KVINT is a telephone operator with human voice and artificial intellect, capable of taking place of a "live" operator on the telephone.
By managing hundreds of calls concurrently, voice robot can replace dozens of human operators, smooth-out peak traffic in the call center, and reduce personnel costs considerably.
Voice robots are effective wherever it is necessary to process a huge number of standard calls, both incoming and outgoing:
|1||Signing of the agreement. Approval of the Statement of Work|
|2||Transcription and analysis of audio records, samples of “live conversations”|
|3||Approval of dialogue scripts|
|4||ASR (Automatic Speech Recognition) setting-up|
|5||Language pattern adjustment|
|6||Interactive dialog system teaching|
|1||Integration of the solution into the customer’s infrastructure|
|2||Connection to the Client's IP telephony, integration into the call processing chain, IVR|
|3||Commissioning of the solution in the test mode|
|4||Follow-on revision of the solution within the Statement of Work|
|1||Putting the solution into operation|
|2||Technical support, dialogue tuning|